UK orders are sent second class signed for with Royal Mail unless specifically chosen and paid for Special Delivery [which is only applicable for ready to ship items].

For next day delivery please email el@elbras.co.uk with your desired product with ‘Special Delivery’ in the title to make sure we are in the studio before purchasing.

We are currently unable to ship to Europe because of new packaging laws making it incredibly hard '[and expensive] to send to countries within the EU. If there are any shops in the EU that would like to do an El Bras pop up please contact me directly.

We are still sending to the US and Canada - the import taxes will be added to your bill at checkout.

Parcels are sent with online tracking therefore it is essential you provide us with the correct information. We do not take responsibility if the wrong information is provided.

If you order multiple pieces your parcel will be sent when it is all ready. Most items are made to order so this can sometimes take some time but we will always strive to make it within a month.

El Domoney does not take responsibility for any lost or missing parcels once the item has been dispatched and the tracking provided.

In the event of something going missing please do still reach out and we can both file a missing parcel to Royal Mail together.

We cannot refund for lost parcels - this would be Royal Mail’s responsibility.

We cannot offer refunds on full price items, but we do accept a size exchange or store credit if sent back in it’s original packaging and condition within 14 days.

In the rare case that the item is faulty or damaged we can refund. Please be considerate that these items are made to order by hand, with love, so if it is able to be mended we strive to do so. Please also consider that it is our mission to use dead stock and up-cycled materials so items may vary a small bit from what is pictured on the website.

EXCHANGE PROCESS

1. To exchange an item please email el@elbras.co.uk with your order number and desired replacement - whether it is a size exchange or store credit.

2. It is your responsibility to then pay for shipping back to us. We cannot take responsibility if it gets lost either. You can do so however you like but we recommend Royal Mail tracked - online it is £3.80 to this address: ELINOR DOMONEY / EL BRAS, SET - CAMELFORD HOUSE, 89 ALBERT EMBANKMENT, SE1 7TP, LONDON UK

3. Once the item has arrived safely back to us, we will check it for any signs of wearing or washing beyond just trying it on. We will then generate a code for you to use online or in person at a market or pop up. There will be a £10 handling fee applied. If the item comes back damaged or with signs of wear we will not refund the item.

Last Updated: 05/09/26

Welcome to El Bras (“we”, “us”, or “our”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website www.elbras.co.uk and subscribe to our email newsletter, in line with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

1. Who We Are

We are the data controller responsible for your personal data.

Business Name:  El Bras
Website: www.elbras.co.uk
Email: el@elbras.co.uk

2. The Data We Collect

We may collect and process the following types of personal data:

• Identity Data: Name, title.

• Contact Data: Email address, phone number (if provided).

• Technical Data: IP address, browser type, operating system, pages viewed.

• Usage Data: How you use our website.

• Marketing Preferences: Your communication and subscription choices.

We do not knowingly collect data from children under 13.

3. How We Collect Your Data

• Direct interactions: When you subscribe to our newsletter, make a purchase, or send us a message.

• Automated technologies: Through cookies and similar tools when you browse our website.

• Third-party platforms: Data from services like Squarespace and email marketing tools like MailChimp

4. How We Use Your Data

PurposeLegal BasisSend email newslettersConsent (you can withdraw anytime)Process and manage ordersContractual necessityRespond to customer queriesLegitimate interestsImprove our site and user experienceLegitimate interestsComply with legal obligationsLegal requirement

5. How We Share Your Data

We may share your data with:

• Squarespace and other e-commerce providers for order processing.

• Email marketing platforms (e.g., Mailchimp ) to manage our newsletter.

• Analytics providers to understand site traffic.

• Regulators or law enforcement, if legally required.

Your data will never be sold.

6. International Transfers

Some third parties may store data outside the UK (e.g., email platforms in the US). We ensure all transfers are safeguarded by appropriate data protection mechanisms (e.g., Standard Contractual Clauses).

7. Data Retention

We only keep personal data as long as necessary for the purposes for which it was collected or to meet legal or regulatory obligations.

8. Cookies

Our website uses cookies to enhance user experience and track usage. You can manage cookie preferences in your browser settings. For more info, see our [Cookie Policy].

9. Your Rights

Under UK GDPR, you have the right to:

• Access your data

• Correct inaccurate data

• Request erasure (“right to be forgotten”)

• Restrict or object to processing

• Withdraw consent at any time

• Lodge a complaint with the ICO at https://ico.org.uk/concerns

To exercise any of your rights, contact us at: el@elbras.co.uk 

10. Email Newsletter and Marketing

We will only send you marketing communications if you have opted in. You can unsubscribe at any time via the link in the email or by contacting us.

We comply with the Privacy and Electronic Communications Regulations (PECR).

11. Data Security

We implement appropriate measures to protect your personal data. However, no system is completely secure, so we cannot guarantee absolute protection.

12. Changes to This Policy

We may update this Privacy Policy from time to time. All updates will be posted on this page, and significant changes will be notified via email where appropriate.

13. Contact Us

If you have any questions or concerns about your personal data, please contact:

Email: el@elbras.co.uk
Website: www.elbras.co.uk

You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

Instagram DMs are responded to occasionally but email is your best bet.

YES! We know the feeling of being type B and suddenly the birthday or the event or a last minute DATE springs up and we have nothing to wear. Email us with your item, size, date needed and address and we will let you know if that’s possible.

We charge a 20% surcharge fee on top of the price of the item and a Special Delivery fee which is £11 [for UK] minimum [dependant on size and weight of the item.

As each item is made to order unless specifically stated as ‘ready to ship’ lead time is usually 2-4 weeks. We aim for 2 but sometimes life happens or things get held up - this is the price we pay for ethically made clothes.

If you would like to fast track your el bras order please see above ^

Each item listed will have washing instructions in the bio but most of the el bras items should be hand washed in warm soup water and hung to dry either on a line or on a radiator.

Hand washed clothes last longer and do less damage to the planet.

I find my Sunday hand washing routine has become somewhat of a ritual.

For deeper instructions to washing please see here